Pet Peeve Du Jour
Y'know how, when you call a customer service line, during the interminable hold period ("your call is important to us"), they invariably ask for such information as your phone number (starting with the area code) or account number (followed by the pound key)? They always assure you that this is so they can retrieve your account information. Presumably, the idea is to speed things up once you get off interminable hold.
So then why is it that, as soon as you actually get a human being on the line, the first thing they do is ask for all this same information again?
garden progress: We got our first pepper from the garden! A Hungarian Wax. Chicken paprikas time!!!
house progress: Lots of laundry.
what's for dinner? Chicken and pork adobo (recipe courtesy of the Frugal Gourmet).
posted by Alison @ 3:29 PM
3 comments
3 Comments:
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At 7:14 PM,
TeacherRefPoet held forth...
- Yes! I've noticed this too. Maybe it's so you just don't plug in a random account number or whatever...
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At 1:36 PM,
lemming held forth...
- The nice lady at LL Bean said that it was a security precaution.
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At 11:01 AM,
Alison held forth...
- That's all well and good, but if they have that little faith in the punched-in number, why ask for it at all?